Shipping, Returns & Replacement Policy

Last updated: 11/01/2025

1. Shipping Coverage

At this time, Superior Chains Research Labs ships orders within the United States only. We do not offer international shipping.

2. Order Processing Time

Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays) after payment is received and cleared.

Processing time does not include transit time. During periods of high order volume, processing may take slightly longer.

3. Shipping Methods

We currently offer the following shipping methods within the United States:

  • Expedited Shipping – Flat rate, faster delivery for time-sensitive orders.

Available options and pricing will be shown at checkout based on your shipping address and order contents. We do not offer refrigerated or cold-pack shipping at this time.

4. Shipping Rates

Shipping costs are calculated at checkout based on the selected shipping method, order weight, and destination. Any applicable taxes or fees will also be displayed before you complete your purchase.

5. Order Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email that may include tracking information, if available for the selected shipping method.

Please allow some time for the carrier’s tracking system to update after you receive your tracking number.

6. Delivery Issues & Replacement Policy

Due to the nature of our products, we do not offer cash refunds. In the event of a shipping or delivery issue, our remedy is to send a replacement shipment when appropriate, subject to the terms below.

6.1 Lost in Transit

If a package appears to be lost in transit (no movement or delivery scan for an extended period), please contact us at support@superiorchains.com with your order number and tracking information.

After we review the situation and confirm with the carrier that the package is lost, we may send a one-time replacement shipment to the same address.

6.2 Damaged in Transit

If your order arrives visibly damaged, please contact us within 48 hours of delivery. Include your order number, a description of the damage, and clear photos of:

  • The shipping box (including any visible damage).
  • The shipping label.
  • The damaged product(s).

After reviewing the documentation, we may send a replacement shipment for the damaged items. We do not provide cash refunds.

6.3 Wrong Item Received

If you receive the wrong item, contact us at support@superiorchains.com within 48 hours of delivery with your order number and photos of what you received.

Once we confirm the error, we will arrange to send the correct item as a replacement. We may request that you safely dispose of or return the incorrect item in accordance with our instructions.

7. No Returns Policy

Due to the sensitive nature of research materials and to maintain quality control, we do not accept returns or exchanges on any products once they have left our facility.

This no-returns policy applies to all orders, including unopened products. Please review your order carefully before completing your purchase.

8. Customer Responsibilities

  • Ensure that the shipping address provided at checkout is complete and accurate.
  • Ensure that someone is available to receive the package at the delivery address.
  • Promptly open and inspect shipments upon delivery.
  • Store products according to the recommended conditions on the label or product page.

We are not responsible for issues arising from incorrect addresses, unclaimed packages, or improper storage after delivery.

9. Questions

If you have any questions about this Shipping, Returns & Replacement Policy, please contact us:

Superior Chains Research Labs
111 Deerwood Rd Ste 200
San Ramon, CA 94583
Email: support@superiorchains.com